frequently asked questions
FAQ
Included in our programs
Enzo's Acres Dog Training Specializes in canine behavior with over 30 years experience. We have 8 trainers who work with you and your dog throughout their stay and after to ensure you achieve the goals you want. We want everyone to succeed so we promise to stick with you long after your dog goes home. We believe in real world training with real results.
During your dogs stay with us, their day starts at 7am, learning their "obedience" along with proper socialization skills, balance, and working around other dogs and distractions. We are teaching them to be able to make proper decisions without constant management. We will teach, reinforce and proof obedience and behaviors that will make your dogs a huge success. Dogs like humans truly want freedom and we are here to help you and your dog achieve that freedom. Welcome to our Family!
Our focus on socialization, on leash training and off leash training, helping build stronger relationships between you and your dog is what makes Enzo's Acres Dog Training Unique.
- Proper Social Skills with people and dogs
- Walk politely with you, loose leash walking
- Sit "Stay"
- Down "Stay"
- Place Command
- Recall/Come, Here (come when called)
- Crate/Kennel Training
- Treadmill conditioning (If mature enough)
- Waiting at Thresholds (Doors, Car, Crate, etc)
- We will also address minor behavioral related issues:
- Jumping, Nipping, Mouthing
- Barking
- Counter-Surfing
Included in our Day Training program
24/7 monitoring and care. We are with your dog 100% of the time.
A 2 hour go-home education with one of our head trainers. Created for you to learn all that your dog has learned and how to continue the training at home. This happens at the end of your dogs board and train with Enzo's. All family members who work the dog are encouraged to attend. (Sorry, no small children, please)
2 one-on-one training lessons at our facility, typically within 4-12 weeks of you taking your pup home. Please note these follow up lessons never go away, if everything is great going home, no need to stress to schedule the follow up unless you have any issues!!
Payment Policy
All invoices are to be paid upon receipt of electronic invoice to secure the calendar slot for all services. If payment is not received within this time frame, the scheduled booking may be cancelled and given to another client. If you cannot complete the payment within the stated time frame, please let us know. We use an online payment system that allows you to pay through a link. When paid, all parties receive an instant email with a receipt and your spot will be saved! We will also accept checks or cash if pre-arranged.
If you have any scheduling issues after paying please contact us so we can schedule new dates!!
Refund Policy
Training - We do not offer any refunds after you have paid to save your spot for a any training course (Board and Training, Day Training, One on one training, and any Group lessons)
That being said, we will credit your account whatever amount you have paid for future services.
All Cancellations must be sent through email (Info@enzosacres.com). Enzo’s Acres Dog Training does not accept voicemail or text as a formal cancellation.
If you cancel your scheduled standard boarding within 8 weeks of the visit we do not offer a refund, we only offer credit towards your next stay (No credit if you cancel a holiday stay, and No credit if you cancel within 7 days of the stay). Enzo’s Acres does not offer refunds on any purchased training tools and or hardware associated items that pertain to the cancelled booking(s). We do not refund for missed or cancelled group classes or one-on-one training, we do not offer makeup classes.
Dropping off your dog for training, boarding or day-camp
We require scheduled dogs to be dropped off between 8:00am and 10:00am on their arrival date. Your dog must be leashed and have appropriate tools on before entering our facility.
NOTE: Unfortunately, we do not have enough time in the day to update every client as to the status of their dog. We would love to but we spend so much time training and caring for your dog(s).
Please be assured that while in our care if anything is of concern we will get a hold of you immediately and keep you informed.
If you would like to contact us while your dogs are in our care please email DJ info@enzosacres.com and he will get back to you within 24 hours. Please do not PM us on Facebook or Instagram or any other social media platform Thanks for understanding.
What Should I Bring?
Only bring the dog's flat collar with tags and any training collars you use with your dog and enough food (Bring more than you think, your dog will eat more with us) for the duration of the stay at Enzo’s Dog Training. We have comfy bedding and all the necessary amenities to create a home-away-from-home environment.
What's involved in the go-home process for training services?
Enzo’s Dog Training requires the owner (and immediate family if possible, no small children) to come to the “Go Home” meeting at the facility. This process runs approximately two hours. This process allows the trainer to translate all the information and correct use of the training tools to you.
Updates on clients' dogs through photos & videos
Enzos Acres gives no guarantee to post photos and or videos of dogs on the property within our training or boarding programs. There is a significant amount of time involved in training each dog. This makes it difficult to post updates. If updates do post, they will be to our Facebook Page and instagram, make sure you follow the stories. We do not send photos or videos directly to clients. As we always say, no news is good news !
Our Mailing Address
Our Mailing Address: 1515 S Parkway Battle Ground WA 98604
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Want to see what the training and or Facility looks like? Click the links below!
Facebook : https://www.facebook.com/enzosacres
Instagram : https://www.instagram.com/enzosdogtraining/?hl=en
Dogs are not welcome if visited a dog park, another Day camp or Boarding Facility within 16 days of my scheduled training at Enzo's Dog Training (Minimizes dog sickness) - Doing so results in the dogs being sent home and no refunds.